Case Studies
- Public Sector

streamline qld healthw-text

STRATEGIC COMMUNICATION AND
EMPLOYEE ENGAGEMENT

In March 2012, Phillips Group was appointed to help manage the Queensland Health payroll situation and plan for the implementation of Streamline (formally Payroll Self Service), the new payroll system for employees.

In an environment with 85,000 employees across a wide-range of roles, 17 independent hospital and health services (HHSs) in varying IT environments, plus 12 industrial awards and six industrial agreements; Phillips Group developed a comprehensive Communication and Employee Engagement Plan to support the three-stage implementation approach:

1.  Six-month pilot
2.  Geographical statewide roll-out
3.  Maintain momentum

As part of the plan, Phillips Group delivered a stakeholder engagement program that focused on:

  • fostering ownership with each HHS through employee testing and design, executive engagement and project champions
  • generating awareness, interest and momentum to maximise staff registration and ongoing usage, and
  • building a robust issues management framework that forecasts, mitigates and manages potential issues.

In a post-implementation employee survey, 94% believed the new system provided easy access to their pay information. And as a result of the successful transition from paper payslips to Streamline, significant ongoing savings were achieved by the department; plus additional payroll and HR services were integrated into the system.

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Contact

Helen Hutchings
Group Executive Director
07 3230 5000
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Clarissa Lynch
Group Executive Director
07 3230 5000
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Elisabeth Spits
Manager
07 3230 5000
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+e10 ethanol, Phillips Group, marketing campaign,

+e  eTHANOL CAMPAIGN

In 2005, the Queensland Government launched the Queensland Ethanol Industry Action Plan 2005-2007, with the intent of creating an ethanol industry to put Queensland at the forefront of renewable energy fuels and to support sugar cane and grain farmers.

Phillips Group managed the marketing campaign to educate motorists about the benefits of using ethanol blended fuels, which included developing the creative identity, managing the advertising and promotional campaign and engaging with key stakeholders.

As a result of the campaign, by May 2007, BP had sold 100 million litres of ethanol in Queensland and the number of consumers using ethanol increase from one in six to one in four.

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Contact

Helen Hutchings
Group Executive Director
07 3230 5000
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Redland City Council community plan, Phillips Group, public relations,

COMMUNITY PLAN DEVELOPMENT

Under the revised Local Government Act (2009), councils are required to develop a 10 year community plan that captures the priorities and vision of their local community.

Redland City Council needed community input to guide the development of the Redlands 2030 Community Plan.

Phillips Group undertook the community engagement, including
café-style workshops, SpeakOuts, and surveys.

The events attracted more than 500 residents and the plan was accepted and endorsed by the community and Council.

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Contact

Helen Hutchings
Group Executive Director
07 3230 5000
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BCC Rivercity blueprint plan, Phillips Group, forum, stakeholders

RIVER CITY BLUEPRINT FORUM

The River City Blueprint is an essential document for the immediate and long-term development of Brisbane’s inner city areas, developed by the Queensland Government and the Brisbane City Council.

With the expected population growth in south east Queensland, the River City Blueprint was developed to provide clear strategic direction for the living, working and lifestyle needs of inner city Brisbane.

Phillips Group organised a forum to seek direct feedback from the Brisbane community. Due to the nature of the topic, it was likely that various stakeholder groups would have polarized views on growth and the team planned an approach that would enable engagement and discussion without allowing one opinion to take over.

During the evaluation survey, 81% of respondents agreed with the statement: “I was provided with opportunities to give feedback on the options presented.”

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Contact

Helen Hutchings
Group Executive Director
07 3230 5000
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